Southside Coalition of Community Health Centers PCMH Initiative

In April 2011, Qualis Health kicked off a 24-month PCMH transformation project to support the Southside Coalition of Community Health Centers in Los Angeles, California, improve efficiency, clinical quality, service capacity and patient health outcomes. Supported by The California Endowment, this project uses the NCQA PCMH™ Recognition standards as a framework for sustainable operational change.

Visit the Southside Coalition website

Overview: Southside Coalition

Launch date: 2011
Practices served: 5
Patients served: 75,000
Practice types: Federal Qualified Health Centers (FQHCs)
 

Medical Home Communication: Percentage of practices with a process for providing patients with medical home information (e.g., instructions on how to receive after-hours care)

Care Team Involvement in QI: Percentage of practices that involve the care team in quality improvement processes

Evidence-Based Guidelines: Percentage of practices that have identified and make use of evidence-based guidelines for at least three chronic or recurring conditions

High Risk: Percentage of practices with a defined criteria and a process for proactively identifying high-risk patients within the practice population

Patient Experience: Percentage of practices that obtain feedback and report on the experiences of vulnerable patient populations