The Safety Net Medical Home Initiative

Change Concepts

Patient-Centered Interactions
  • Patient-Centered InteractionsRespect patient and family values and expressed needs.
  • Encourage patients to expand their role in decision-making, health-related behaviors, and self-management.
  • Communicate with their patients in a culturally appropriate manner, in a language and at a level that the patient understands.
  • Provide self-management support at every visit through goal setting and action planning.

Patient-Centered Interactions Resources
  • Patient-Centered Interactions Implementation Guide
    Part 1
    Patient-centered organizations respect patients’ values and preferences, engage them and their families in healthy behaviors, and expand care capacity to equitably serve patients and families of diverse cultures and with diverse needs. To effectively respond to patients’ values, preferences, and needs, and to improve their experience of care, practices must understand their patients’ experience of care. Part 1 of the Patient-Centered Interactions series covers measuring patient experience.
    Patient-Centered Interactions Implementation Guide Read Part 1 (June 2010)

    Part 2
    This implementation guide presents strategies providers can use to actively engage and support patients and their families before, during, and in between office visits.
    Patient-Centered Interactions Implementation Guide Read Part 2 (December 2010)

    Part 3
    Effective communication is at the heart of patient-centered care. This implementation guide presents strategies practices can use to effectively communicate with diverse patients.
    Patient-Centered Interactions Implementation Guide Read Part 3 (December 2010)

  • Establishing Patient and Family Advisory Councils in the Medical Home (October 27, 2011)
    Moderators: Nicole Van Borkulo, MEd, Qualis Health, and Judith Schaefer, MPH, MacColl Institute, Group Health Research Institute
    Speaker: Juliette Schlucter, Bridgekeeper (Philadelphia, PA)
     Audio & video program   Printable slides

  • Patient-Centered Interactions: Self-Management Support (October 2010)
    Moderators: Nicole Van Borkulo, MEd, Qualis Health, and Judith Schaefer, MPH, MacColl Institute, Group Health Research Institute
    Speakers: Monette Sutphin, Operations Officer, and Emily Montoya, Registered Dietician, High Plains Community Health Center (Lamar, CO); Dawn Heffernan, RN, MS, CDE, Diabetes Program Manager, Holyoke Health Center (Holyoke, MA); Michael Meza, MD, Clearwater Valley Hospital (Orofino, ID); Joan Pernice, RNC, MS, Clinical Health Affairs Director, Massachusetts League of Community Health Centers (Boston, MA)
    Audio & video icon Audio & video program Adobe Acrobat icon Printable slides

  • Transforming Primary Care at Group Health Cooperative (April 2010)
    Speaker: Clarissa Hsu, PhD, Center for Community Health and Evaluation, Group Health Research Institute
     Audio & video iconAudio & video program   Team Deployment Webinar Slides  Printable slides

  • Patient-Centered Interactions (February 2010)
    Moderator: Donna Daniel, PhD, Qualis Health
    Panelists: Jay Brooke, CEO and Emily Montoya, Health Educator, High Plains Community Health Center (Lamar, CO); Laurie Francis, CEO, Community Health Partners, Inc. (Livingston, MT); Ann Lewis, Executive Director, Caresouth Carolina (Hartsville, SC); Leo Morales, MD, PhD, Group Health Research Institute (Seattle, WA)
     Audio & video iconAudio & video program   Team Deployment Webinar Slides Printable slides