REACH Medical Home Initiative

 The REACH Healthcare Foundation contracted with Qualis Health to launch a bi-state medical home initiative, centered in the Kansas City metropolitan area. Using the NCQA PCMH™ Recognition standards as a framework, Qualis Health is providing participating safety net practices with on-site practice consultation and workshops on PCMH topics, including empanelment; enhanced access; team-based care; care management and care coordination; performance improvement and change management; enhanced skills for medical assistants to support team-based care; and patient-centeredness. Through targeted coaching, Qualis Health has helped practices enrolled in the REACH Medical Home Initiative make substantial improvements in patient care in just under two years.

Visit the REACH Healthcare Foundation website

Overview: REACH Medical Home Initiative

Launch date: 2009

Practices served: 9

Patients served: 50,000

Practice types: Federally Qualified Health Centers (FQHCs), free clinics, academic clinics, pediatric community health centers

(All measures taken from NCQA PCMH™ Recognition Readiness Assessment)

Access measure: Percentage of practices that have capacity to see patients the same day they call.

Population Management measure: Percentage of practices using a registry application for population management for at least one chronic condition.

Care Coordination measure: Percentage of practices that review information from ED and hospital to determine patient's follow up needs.

Planned Care measure: Percentage of practices that conduct pre-visit planning using clinician reminders and other resources/tools.

Performance Reporting measure: Percentage of practices that regularly report on patient experience, access measures, clinical process measures and clinical outcomes measures.

This project is supported by the REACH Healthcare Foundation.